TERMS & Privacy policy
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Terms & Privacy Policy
Last updated: 14 July 2026
1. Acceptance of Terms
By accessing or using Kolkata App ("we," "us," "our," or the "Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform. Kolkata App is a local business search and directory service connecting users with businesses across Kolkata, Howrah, and surrounding areas of West Bengal.
2. Description of Service
Kolkata App provides an online directory that allows users to search for, discover, and contact local businesses. Business owners may create, claim, and manage listings on the Platform, subject to our review and approval process.
3. User Accounts
Certain features of the Platform, such as saving favourites or submitting a business listing, require you to create an account. You agree to provide accurate, current, and complete information and to keep your login credentials secure. You are responsible for all activity that occurs under your account.
4. Business Listings
- Businesses submitted for listing are subject to manual verification before publication.
- We reserve the right to edit, reject, suspend, or remove any listing that violates these Terms or contains false, misleading, or inappropriate content.
- Business owners are responsible for the accuracy of the information they submit, including contact details, hours, pricing, and images.
- Featured or premium placements are subject to separate commercial terms communicated at the time of purchase.
5. User Conduct
You agree not to use the Platform to post false reviews, harass other users or business owners, upload unlawful or infringing content, scrape or copy data from the Platform, or attempt to interfere with the Platform's security or functionality.
6. Intellectual Property
All trademarks, logos, design elements, and original content on Kolkata App are the property of Kolkata App and its licensors. Business listing content (descriptions, photos) remains the property of the respective business owner, who grants us a licence to display it on the Platform.
7. Disclaimer of Warranties
Kolkata App is provided on an "as is" and "as available" basis. While we take reasonable steps to verify listings, we do not guarantee the accuracy, completeness, or reliability of any business information, reviews, or ratings displayed on the Platform.
8. Limitation of Liability
To the fullest extent permitted by law, Kolkata App shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or your dealings with any business listed on it.
9. Changes to These Terms
We may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
10. Contact Us
For questions about these Terms, please contact us at support@kolkataapp.com.
1. Introduction
This Privacy Policy explains how Kolkata App collects, uses, shares, and protects your information when you use our Platform. By using Kolkata App, you consent to the practices described in this policy.
2. Information We Collect
- Account Information: name, email address, phone number, and password when you register.
- Business Listing Data: business name, address, category, contact details, and images submitted by business owners.
- Usage Data: search queries, pages viewed, and interactions with listings, collected automatically via cookies and analytics tools.
- Location Data: approximate or precise location, if you enable location services, used to show nearby businesses.
- Device Data: browser type, IP address, and device identifiers for security and performance purposes.
3. How We Use Your Information
We use collected information to operate and improve the Platform, personalise search results, verify business listings, respond to support requests, send service-related communications, and detect fraud or abuse. We do not sell your personal data to third parties.
4. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, understand how the Platform is used, and improve our services. You can control cookie preferences through your browser settings.
5. Sharing of Information
We may share information with trusted service providers who help us operate the Platform (such as hosting or analytics providers), with business owners when you contact them through a listing, or when required by law or to protect our legal rights.
6. Data Security
We implement reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
You may access, update, or delete your account information at any time through your account settings. You may also request that we delete your personal data by contacting us directly, subject to applicable legal requirements.
8. Children's Privacy
Kolkata App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes by posting the updated policy on this page with a revised "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at privacy@kolkataapp.com.
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